FAQ
General
Orders
- FAQ - How do I setup an Order Confirmation email?
- FAQ - How can I prevent customers ordering through Inbound/Shop when we are closed?
- FAQ - How do I add picking instructions against orders?
- FAQ - How does the Audit Journal work?
- FAQ - How do I delete Orders?
- FAQ - How can I add an extra delivery in a day?
Customers
- FAQ - I altered the Routes but they haven't changed in the Delivery Summary/Outbound?
- FAQ - How do I create a report with customer contact details?
- FAQ - Is there a way to email all customers?
- FAQ - How do I set a customer to zero VAT/Tax?
- FAQ - How do I set delivery times?
- FAQ - How do I Optimise Rounds for Customers who have placed orders.
Pricing
- FAQ - How do I delete a Pricelist line change?
- FAQ - 'No Price found for Product Code' Error
- FAQ - How do I change the Prices in my Price List?
- FAQ - Can I create a copy of a price list?
- FAQ - How do I export a Price List?
- FAQ - How can I change a price on an order that’s already Despatched or Invoiced?
Delivery Notes & Invoicing
- FAQ - Why does my Weekly Invoice not appear to Generate?
- FAQ - I cannot see my Delivery Notes to Generate?
- FAQ - How do Returns and Shorts appear on an Invoice?
- FAQ - My Customers Weekly Invoice is missing orders?
- FAQ - How does Single Invoicing work?
- FAQ - How does Split Weekly End of Month Invoices work?
End of Day
- FAQ - At what point to do stock levels decrease?
- FAQ - I deleted an order, but why is it still showing in my reports?
- FAQ - How do I get a report of all margins that includes labour, overheads and packaging?
- FAQ - How do I create a list of customers?
- FAQ - Is there a report that gives you totals of each product sold between certain date?
- FAQ - Is there a way to look at which customers are buying a certain product over a certain time period?
Recipes
- FAQ - How do I release an ingredient in Cybake?
- FAQ - How do I choose which measures are available for my recipes?
- FAQ - How do I make ingredients and assign costs & suppliers?
- FAQ - How can I get a list of product & ingredient costs?
- FAQ - How to set up Sliced/Packed Products?
- FAQ - How do I add costs to my Recipes?
Inbound/Shop
Accounts Export & Integrations
- FAQ - ‘TaxType field is mandatory. 'Account code or ID must be specified’ error exporting to Xero
- FAQ - How do I transfer Order Numbers/PO's to quickbooks?
- FAQ - 'Customer' was not able to be exported to quickbooks/Xero, because it contains a miscellaneous credit value
- FAQ - Xero Error 'Invoice number must be unique'